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| How To Whitelist Dargal in your Spam Filter
Having trouble receiving our e-mails?
Because of the tremendous volume of unwanted e-mails landing in the inbox these days, companies and individuals
alike are using various filters and services to reduce the number of SPAM messages they receive. While we applaud the
use of these filters and services, we do understand that valid e-mails get caught in these filters from time to time
and our customers may not always receive the e-mails that they have subscribed to. If you are using any of the mail
programs/services below, you can ensure that our mail will pass through your filters by "whitelisting" our e-mail broadcasts.
Whitelisting allows e-mail that you have defined as valid to pass through the different filter systems put in place by
internet service providers and corporate networks and will allow you to view the specials we send regularly.
Please click on the mail program/service you use and follow the instructions - if you have other troubles receiving our
e-mails, please contact support@dargal.com or call our client services team at 1-800-690-3223 and they will assist.
Select your service / mail provider or email filtering software below:
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| AOL |
Go to keyword: Mail Controls.
Select the screen name we're sending your Dargal to.
Click Customize Mail Controls For This Screen Name.
Version 9.0:
Open your latest Dargal e-mail.
Click the Add Address button (on the right) to add to your "People I Know" list.
Alternatively, you can just send an e-mail to: clientservices@dargal.com, and that
will add us to your "People I Know" list automatically. To do this:
Open your latest Dargal e-mail.
Click the Reply button (it's in the top right corner).
A new email window opens with the wrong address in the "Send To" box.
Replace the address in the Send To box with: clientservices@dargal.com
Click Send Now (in the top right corner).
Even if the e-mail you send doesn't get through to us, the act of sending it does
the job of putting us into your "People I Know" list.
| | CleanMyMailbox: |
If Dargal is filtered, from the spambox,
click on the white "W" icon on the left column of the mailing.
When the pop-up window comes up, simply click the Add to Whitelist button.
Alternative whitelisting methods:
* Click on the White List button.
Add: clientservices@dargal.com to the bottom of your existing list.
Click the Submit List button.
* Click the Subject White List button.
Add: Dargal to the bottom of the list on a line by itself.
Click the Submit List button.
| | Cloudmark SpamNet: |
Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
Click Advanced.
Go to the Whitelist tab.
Click the Add button.
Type: clientservices@dargal.com
Click OK.
Click OK.
Click Yes.
Click OK.
| | Hotmail: |
Click the Options link, on the main menu tabs, then Safe List.
Type: clientservices@dargal.com in your Safe List.
If you see a message that should not be in your Junk Mail folder, click
'This is not Junk Mail' to avoid having e-mail from the same source sent to
the Junk Mail folder in the future.
| | Mailblocks: |
Click the Addresses tab.
Click New.
Type: clientservices@dargal.com
Make sure 'Accept Mail From This Address' is selected under Receiving Options.
Uncheck 'Display in People Picker' under Other options.
Click Submit.
Click OK.
| | MailShield: |
Click Friends from the toolbar.
Click Add.
Type: clientservices@dargal.com
Click OK.
| | MailWasher: |
Click Tools, then Blacklist and Friends.
Click Add... on the right, the Friends list side.
Make sure Plain email address is selected.
Type: clientservices@dargal.com
Click OK.
Click OK.
| | McAfee Spamkiller: |
Click Friends from the sidebar.
Click Add.
Type: clientservices@dargal.com
Click OK.
| | oddpost: |
Check your 'Probably Spam' folder.
If you see that Dargal was incorrectly filtered out,
select it, and click the 'Move to Inbox and Mark as Not Spam' button.
| | SpamAssassin: |
Add the following entry to your user_prefs file, which is found in the
.spamassassin subdirectory on your web/mail server:
whitelist_from clientservices@dargal.com
Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.
If you have no user_prefs file in this subdirectory, create one:
http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.html http://www.cleanmymailbox.com/sa
| | SpamButcher: |
Click the Configure button.
Go to the Known Senders tab.
Click Add under 'Known Good Senders and Recipients'.
Type: clientservices@dargal.com
Click OK.
Click OK.
| | Spameater Pro: |
Click Filters from the sidebar.
Click the Approved Senders tab.
Click Add Filter.
Type: clientservices@dargal.com under Address.
Choose 'Full Email Address' under Address Type.
Select Email Domain.
Click OK.
| | Spam Inspector: |
Select Spam Inspector, then 'Manage Friends List'
from either the Spam Inspector toolbar or from the Outlook menu.
Make sure Email is selected under 'Add a New Friend'.
Type: clientservices@dargal.com
Click the >> button.
Click Close.
| | Spam Interceptor: |
Follow the Trusted link under > Authentication Lists. Enter the email
address: clientservices@dargal.com
Click Add.
| | SpamPal: |
Click on the SpamPal system tray icon with the right mouse button.
Click 'Add to Whitelist' from the menu.
Type: clientservices@dargal.com
Click Add.
| | Spam Sleuth: |
Select File, then Configure.
Go to the Friends category.
Make sure Active is checked.
Type: clientservices@dargal.com on a line by itself in the entry field.
Click OK.
| | Yahoo! Mail |
Open your Yahoo! mailbox.
Click Mail Options.
Click Filters.
Click Add Filter.
In the top row, labeled 'From header:' make sure Contains is selected in the pull-down menu.
Click in the text box next to that pull-down menu, then enter the address: clientservices@dargal.com
At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu.
Click the Add Filter button again.
If Dargal has been filtered to your "bulk" folder, simply
open the message and click on the "This is not Spam" link next to
the "From" field.
| | Other providers: |
If Dargal is being filtered, try adding clientservices@dargal.com to your Address Book or Contact list.
If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself.
If subsequent messages continue to be filtered, call or e-mail your ISP's technical support
and ask how you can be sure to receive all e-mail from clientservices@dargal.com.
Domain: If they need to know the domain we're mailing from, tell them: dargal.com
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