As the unprecedented events related to COVID-19 (Coronavirus) continue to evolve, we wanted to update you on the comprehensive work going on behind the scenes to ensure the best possible outcome with regard to your existing and future vacation plans booked with Dargal.

Cruise lines are very accommodative in light of the situation and are crafting new programs that offer generous incentives and flexibility regarding changes. Processing of any changes is largely a manual process and will take some time to complete. Thank you in advance for your patience. We are updating and posting the latest information from cruise suppliers to our website and information regarding embarkation & cancellation policies for each cruise line can be found below. Itinerary changes and cancellations are being updated throughout the day as we receive them and posted to our website. Some cruise lines have chosen to cancel sailings for an extended period of time while others are still sailing, with or without itinerary changes. You should receive communication directly from the cruise line as to the status of your sailing; please check your documentation carefully.

Our travel protection provider, Allianz, has posted the latest updates on their policies regarding COVID-19 and can be found here.

Authorities around the world are implementing restrictions and rules regarding travel and the situation is evolving quickly. Please see this comprehensive country by country list of travel information provided by IATA.

If you are planning ahead, the cruise rates are already discounted and the deals are available for departures later in 2020 as well as 2021. When you are able to purchase these low fares and have the option to cancel them without a penalty, you might want to consider planning your dream vacation. Finally, we do have all-inclusive resort vacation products for those who wish to getaway to a sunny destination where the impact of COVID-19 appears to be less.

Your Dargal vacation planner is still your best resource for the latest information. They are experts in working the interline programs and have all the tools and information available to assist with any issues you have with your existing booking or if you are looking forward and planning for your next vacation. As you may imagine, call volumes at this time are high so please be patient or e-mail your Dargal vacation planner directly. Direct contact information for your Dargal vacation planner can be found here.

During these very difficult times, we wish you all safe travels and good health. For over 20 years we have been working with airline employees to create their dream vacations and are here to help you now and in the future.




Book With Confidence!

COVID-19 has added uncertainty to travel plans around the world and we've been monitoring it closely to ensure our staff is up to date with the latest developments so that you get the best travel advice when it comes to planning for your next vacation.

Our cruise line partners have been working around the clock to modify policies, ensuring that guests have flexible options to make changes to their cruise plans. The situation is changing often, so we have compiled the latest information below to assist you in making the right decision for you and those you are traveling with. As always, the best and most up to date information is available directly from your Dargal vacation planner, so contact them by phone or e-mail and they will be happy to assist you!


Updated March 24, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

March 24, 2020 - Royal Caribbean Cruises LTD. is suspending cruising Worldwide until May 12th 2020.

"We have made the decision to extend our global suspension, with hopes of now returning to general service as of May 12th, 2020."
The only known exceptions to this are the return date of July 2nd, 2020 for the kick-off of the Alaska season, as well as all sailings originating or ending in Canada. 
Likewise, Singapore departures resume operation beginning June 1st, 2020

Cruises that depart US ports before midnight, March 13, 2020 and international cruises will operate their scheduled itineraries. US ships already at sea will finish their itineraries as planned.

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Effective Monday, March 16, 2020, any person age 70 or older must present written verification from a qualified physician certifying that the person has no severe, chronic medical condition and is fit to travel. To download the required physician letter, click here.

Additionally, any person with a severe, chronic medical condition, including those specified by the CDC – i.e. chronic heart, lung, liver, or kidney disease, diabetes, HIV/AIDS, or cancer – will be unable to sail.

If you are unable to provide a "fit to travel" letter from your physician or have a compromising medical condition, you'll be provided with a Future Cruise Credit to come back and sail with us at a later time.

With COVID-19 adding uncertainty to travel plans around the world, Royal Caribbean International said it will give guests greater control over their vacation decisions, allowing guests to cancel cruises as late as two days before departure.

The “Cruise With Confidence” policy allows guests on Royal Caribbean International to cancel up to 48 hours before a sailing. This applies to all cruises with a sailing date on or before July 31, 2020. Guests will receive a full credit for their fare, usable on any future sailing of the guest’s choice in 2020 or 2021. The policy applies to both new and existing cruise bookings.

Please call your Dargal vacation planner for additional information - 1-800-690-3223.



Updated March 14, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

Carnival Cruise Line is temporarily pausing service, effective with sailings departing Saturday, March 14 through April 09, 2020 across its fleet of North America based ships. They will resume service on April 10, 2020

Public health authorities believe older travelers with severe, chronic medical conditions are more susceptible to contracting coronavirus. Your clients' health and well-being remain our highest priority. Effective immediately, we are proactively implementing guidance from the Centers for Disease Control (CDC) regarding cruise ship travel.

The following individuals will temporarily not be allowed to sail:
• Guests who have been hospitalized in the last two months for, or have a history of, severe or chronic medical conditions.
• Per CDC, chronic conditions are defined as an illness persisting for a long time or constantly recurring, such as diabetes, heart, kidney or lung disease, suppressed immunity (i.e., active cancer, taking steroids) or require oxygen for any reason.
•Guests who are 70 years and older, will be required to present a doctor's "fit to sail' letter at check-in, confirming they do not meet any of the health/medical criteria.
•If your clients are unable to present this letter, they will not be allowed to cruise.
•Guests who have been to or traveled through China, Hong Kong, Macau, South Korea, Italy, Iran, Japan, Singapore in the last 20 days prior to embarkation.
•Guests who have been in contact with another person diagnosed with or tested for COVID-19.
Any of your clients who meet any of the above criteria must cancel their reservation and may select one of the following options:
•Receive a 100% Future Cruise Credit (FCC). In addition, your clients will also receive a future onboard credit - US$300 per stateroom if they were scheduled to sail on a cruise of 5 days or less; US$600 per stateroom if they were scheduled to sail on a cruise of 6 days or longer - when they rebook their future cruise.
•Receive a cash refund, to be processed to the original form of payment within 90 days.

Any accompanying family or friends in separate staterooms who also wish to cancel will receive a 100% future cruise credit.

Pre-purchased shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded. If your clients select a refund, please note it will be processed in approximately 90 days.

Carnival continues to implement increased monitoring, screening and sanitation protocols to protect the health of all guests, crew and the residents of the destinations they serve.
Their measures are designed to be flexible to adapt to changing conditions and recommended best practices.

You have questions about your upcoming cruise these policy updates provide options and flexibility should you want to reschedule your cruise currently booked, departing between now and May 31, 2020. As well, there are incentives to proceed with plans:

Guests who choose to keep their booking as currently scheduled for departures between March 6 and May 31 will receive the following Onboard Credit:
- $100 per cabin for 3 and 4 day cruises
- $150 per cabin for 5 day cruises
- $200 per cabin for 6 day and longer cruises

If you choose to continue to sail with Carnival, they will automatically apply the onboard credit to your sail and sign. There is no need to call us.
- For guests booked on the Carnival Radiance European itineraries, Carnival is finalizing some itinerary changes and a special offer will be shared in the next few days.
- For guests who booked prior to March 6, 2020, if you decide to change your vacation plans, Carnival will allow those booked on sailings between now and May 31 to move your booking to a new date and receive a Future Cruise Credit (FCC**) in the amount of the non-refundable cancellation fee.
- Guests booked on sailings departing between March 9 and March 31, you may move your booking to a future date up to 3 days before sailing. If the cruise departs between March 6 and March 8, call your Dargal vacation planner at any time to take advantage of this offer. The FCC must be used for a sailing by March 31, 2021.
- Guests booked on sailings departing between April 1 and May 31, you may move your booking to a future date by March 31.

**The FCC must be used for a sailing by March 31, 2021.

All sailing June 1st and beyond continue to follow the standard cancellation policies.



Updated March 26, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

March 24, 2020 - Celebrity Cruises is suspending cruising Worldwide until May 13th 2020.

For new reservations beginning March 18th, 2020:

Initial deposits to be automatically extended to May 31st, 2020; Final payment deadlines remain unchanged.

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With COVID-19 adding uncertainty to travel plans around the world, Celebrity Cruises said it will give guests greater control over their vacation decisions, allowing guests to cancel cruises as late as two days before departure.

The “Cruise With Confidence” policy allows guests on Celebrity Cruises to cancel up to 48 hours before a sailing. Guests will receive a full credit for their fare, usable on any future sailing of the guest’s choice in 2020 or 2021. The policy applies to both new and existing cruise bookings.

Call your Dargal vacation planner for additional information - 1-800-690-3223.



Updated March 14, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

Holland America Line is suspending all US cruises for a period of 30 days from March 14, 2020.

For Existing Bookings: Holland America Line is introducing a new Short Term Cancellation Policy on select cruises. For all departures between now and May 31, 2020, they are allowing guests the option of cancelling their booking no later than March 31, 2020, with a minimum of 72 hours in advance of their departure date. However, this new cancellation program will apply to sailings departing through and including March 9, 2020, which are now within the 72 hour window. Any cancellation will receive a Future Cruise Credit (FCC) for the amount of their cancellation fee that can be used for another cruise in 2020 or 2021. The FCC must be booked by December 31, 2020. This applies to bookings on spring 2020 Land+Sea Journeys and cruises for all destinations. FCCs are nonrefundable, non-transferrable and do not have to be used on the same destination that was cancelled. For all June departures, final payment will now be due at 60 days prior to sailing date.

Holland America know that there are people with specific individual health situations that impact their ability to safely travel during these times. For those guests who are able to provide supporting documents from their health care provider, Holland America Line will issue them a Future Cruise Credit. For information on submitting a request with documentation under this “Compassion Policy,” please contact our Reservations Department. This offer is available for guests booked on any sailing, regardless of departure date.

As a thank you to currently booked guests who join us for their cruise as planned, up to and including departures through May 31, 2020, we will provide an Onboard Credit of US$200 per stateroom/US$100 per person for voyages longer than 7 days and US$100 per stateroom/US$50 per person for voyages less than 6 days. This credit will be automatically applied to each eligible booking so you do not need to take any action.

For New Bookings: Holland America Line has announced a new “Book with Confidence” program for 2020 cruises. On bookings made from March 1 through April 30, 2020, on sailings departing April 1 to October 15, 2020, your clients may cancel for any reason (up to 30 days before departure; additional restrictions apply) and receive a Future Cruise Credit in the amount of their full deposit and cancellation fees. In addition, this offer is combinable with all of our promotions, including the “Pack These Values” promotion, giving them even more reasons to book their cruise vacation with you today.

 



Updated March 13, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

*Norwegian Cruise Line Holdings Ltd. (which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands) has made a recent decision to voluntarily suspend cruise voyages, effective immediately for 30 days. This temporary suspension comes after collaboration with federal officials and is aimed at contributing to efforts to contain the spread of COVID-19 and covers voyages with embarkation dates from March 13 to April 11, 2020. They plan to commence cruise operations with embarkations beginning April 12.

Guests on voyages that are underway will conclude and guests will be disembarked as soon as possible and assisted with travel arrangements.

Guests who are currently booked on voyages with embarkation dates from March 13 to April 11, 2020 on Norwegian Cruise Line, Oceania Cruises or Regent Seven Seas Cruises are asked to contact their vacation planner or the cruise line for more information. All guests on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2022. For guests who wish to not avail themselves of the 125% future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of guests’ request.

Please note, the below was communicated to all booked guests and travel partners sailing from 3/16/2020 through 4/6/2020. We will continue to require this on a rolling 30-day basis until further notice.

To help ensure the safety and well-being of all guests and crew worldwide, effective immediately, all guests who are 70 years of age and older must provide a Certificate of Medical Fitness to Travel form prior to embarkation.

This easy-to-complete form must be signed by a licensed medical professional and be dated no more than seven days prior to the date of embarkation or seven days prior to the start of a guest’s travels if the guest is traveling for more than seven days before a voyage. You can find the form here.

For all new and existing individual and group bookings that embark from March 10, 2020 through and including September 30, 2020:

Peace of Mind Policy:
- Guests can cancel up until 48 hours prior to vacation start date. Cancelled reservations that occur prior to 48 hours to vacation date will receive a 100% future cruise credit (FCC) to be used for ANY Norwegian sailing embarking on or before December 31, 2022.
- Vacation start date includes any pre-hotel or Cruisetour packages booked through Norwegian.
- FCC will include all components of the reservation that have been paid, including but not limited to: shore excursions, beverage and dining packages (including associated gratuities), service charges and air or transfers pre-purchased through Norwegian.
- Note any insurance purchased on existing bookings will not be included in the FCC amount

Questions? Contact your Dargal vacation planner by calling 1-800-690-3223.



Updated March 24, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

*In proactive response to the unpredictable circumstances evolving from the global spread of COVID-19 and in an abundance of caution, Princess Cruises announced that it will voluntarily pause global operations of its 18 cruise ships for two months (60 days), impacting voyages departing March 12 to May 10.

For those who are impacted by this business decision, Princess is offering guests the opportunity to transfer 100% of the money paid for their cancelled cruise to a future cruise of their choice. To add a bonus incentive for guests to accept this offer, the company will add an additional generous future cruise credit benefit which can be applied to the cruise fare. In addition, Princess will honor this offer for those guests who had made final payment and cancelled their booking on or after February 4, 2020. The future cruise credit can be used on any voyage departing through May 1, 2022.

If the future cruise credit option does not work for some guests, they will be able to complete an electronic form on Princess.com to request a cash refund.

Jun 1 – Jun 30 
  • Final payment moves to 60 days prior to sailing
*Date of departure is from the start date of your cruise or cruisetour, whichever is earlier.

August cruises onwards
  • The final payment date returns to our published policy. 

Please note that this applies to new and existing bookings on all cruises and cruisetours, excluding charters, inside final payment for all destinations.

Future Cruise Credits are non-refundable and may be applied to any new or existing booking not yet paid in full on a Princess cruise departing on or before December 31, 2021. Additionally, the Future Cruise Credit does not have to be used on the same product that was cancelled and is non-transferable. To ensure Princess covers guests who already made final payment, the revised final payment date means no cancellation fees will be assessed until 60-days prior to sailing.

Please note that while Future Cruise Credits will automatically be applied each guest’s Captain’s Circle account after they have cancelled, the Future Cruise Credit will not be available instantly and may take up to 10 business days to be processed.



Updated March 13, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

*In an abundance of caution and in the best interest of our guests and employees, Disney Cruise Line has decided to suspend all new departures beginning Saturday, March 14, 2020, through the end of the month. This precautionary measure applies to all four of Disney’s cruise ships.

Disney Cruise Line® is sending communication to guests booked on upcoming sailings to provide them with an update on the proactive steps Disney Cruise Line is taking related to Coronavirus Disease 2019 (COVID-19).

The following guidelines have been updated to include temperature checks for all guests prior to boarding and additional guidance for guests sailing to The Bahamas and Jamaica. These guidelines are likely to continue to change over time as additional details become available.

As is always their practice, Disney Cruise Lines screens all guests and crew members before they board, and anyone who feels unwell with gastrointestinal or flu-like symptoms (fever over 100.4º F, chills, cough or difficulty breathing) will not be permitted to sail.

Beginning Friday, March 6, all guests and crew members will have their temperature checked by a nurse with a no touch thermometer prior to boarding. Additional medical screening will be required for anyone with a temperature of 100.4º F or greater, and they along with their travel party may be unable to sail.
- If your cruise includes a stop in Nassau or Castaway Cay, please note that The Bahamas will not allow anyone to disembark in any Bahamian port if they have been to China, South Korea, Italy or Iran in the past 20 days prior to arrival. These guests and Crew Members may be able to sail but will be unable to visit The Bahamas.
- If your cruise includes a stop in Jamaica, please note that in addition to the locations noted above, officials there also will not allow guests who have traveled from, to or through Singapore within 14 days of arrival to disembark. These guests will be unable to sail.

As a reminder, any guest or crew member who has traveled from, to or through China, including Hong Kong and Macau, South Korea, Italy, Iran or Japan, within 14 days of departure will not be able to board our ships.

Additionally, any guest or crew member who has been in contact with someone from these areas, including guests with connecting flights in these locations, also will not be able to board, nor will anyone who has helped care for someone suspected of having or diagnosed with COVID-19, or who is currently subject to health monitoring for possible exposure. Guests who have air travel booked through Disney Cruise Line will automatically have their flights rebooked on an alternate route. Guests who booked their own air travel arrangements should contact their airlines directly to make the appropriate changes.

Finally, guests scheduled to sail between now and May 31, 2020, can now change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 12 months of their original sail date. You can make this change by calling your Dargal vacation planner at 1 800 690 3223 . The credit is non-refundable and standard prevailing rates will apply.



Updated March 26, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

March 26, 2020 - Azamara is suspending cruising until May 11th 2020.

With COVID-19 adding uncertainty to travel plans around the world, Azamara said it will give guests greater control over their vacation decisions, allowing guests to cancel cruises as late as two days before departure.

The “Cruise With Confidence” policy allows guests on Azamara to cancel up to 48 hours before a sailing. Guests will receive a full credit for their fare, usable on any future sailing of the guest’s choice in 2020 or 2021. The policy applies to both new and existing cruise bookings.

If you cancel outside of final payment, you'll receive a full refund of all amounts.

After final payment, if you cancel up to 48 hours before their sailing:
You'll receive credit for any funds held in penalty to use on a cruise sailing before December 31st, 2021.
You can expect to receive your credit via email within 1 week of when cancelling your booking.

Call your Dargal vacation planner for additional information - 1-800-690-3223



Updated March 14, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

March 14, 2020 - Silversea is suspending cruising Worldwide for 30 days.

With COVID-19 adding uncertainty to travel plans around the world, Silversea Cruises said it will give guests greater control over their vacation decisions, allowing guests to cancel cruises as late as two days before departure.

The “Cruise With Confidence” policy allows guests on Silversea Cruises to cancel up to 48 hours before a sailing. Guests will receive a full credit for their fare, usable on any future sailing of the guest’s choice in 2020 or 2021. The policy applies to both new and existing cruise bookings.

FOR SAILINGS DEPARTING FROM TODAY UNTIL MAY 31ST 2020

Guests have several options: 1) If they cancel up until 30 days prior to sailing date they can elect to receive either a 100% cash refund* or a 100% Future Cruise Credit^ for the cruise portion of the booking; 2) If they cancel between 30 days and 2 days prior to sailing they will receive a 100% Future Cruise Credit^ ; 3) If they cancel in the last 48 hours before sailing, penalty will be 100% of the booking. This cancellation will be subject to a customary administrative fee.

FOR SAILINGS DEPARTING BETWEEN AUGUST 1ST UNTIL DEC 31ST 2020

Guests are able to cancel their booking up to 30 days prior to departure and receive 100% cash refund* of the monies paid to Silversea. If they cancel inside the last 30 days before sailing, penalty will be 100% of the booking. This cancellation will be subject to a customary administrative fee.



Updated March 13, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

Small ship cruise operator Windstar Cruises, like a number of other cruise operators, announced it will temporarily suspend operations worldwide for cruises embarking March 14 through April 30, 2020 due to the unpredictable environment surrounding the coronavirus COVID-19 pandemic.

Windstar will temporarily suspend operations of all sailings embarking on March 14 through April 30, 2020. Cruises will begin operating again according to schedule on May 1, 2020. Windstar regrets the cancellation of travelers’ vacations. Guests on canceled cruises will receive the choice of a Future Cruise Credit valued at 125 percent of all monies paid to Windstar Cruises or a refund equal to the amount paid on the Windstar booking. Guests will have 24 months to book and embark on any available Windstar cruise using their Future Cruise Credit.

Current health precautions and policies:
Windstar Cruises has implemented an enhanced health screening questionnaire for guests and crew to screen for possible coronavirus COVID-19. Additionally, crew travel through mainland China, Hong Kong, Macau, and South Korea has been suspended. No one will be allowed to board a Windstar ship who, in the 30 days prior to embarkation, has been in or traveled from or through China, Hong Kong, Macau, or South Korea, or has had close contact with anyone suspected or diagnosed as having coronavirus COVID-19. Prior to boarding a ship, all passengers and crew will be administered a no-touch thermal scan to screen for fever. Anyone with a fever (=38 C°/100.4 F°) will not be allowed to board the ship.

Out of an abundance of caution, Windstar has canceled all Asia sailings in 2020. The safety and security of guests and crew are top priorities at Windstar Cruises. With that in mind, Windstar’s knowledgeable team may make additional deployment changes based on current events.

Questions? Contact you Dargal vacation planner for more information 1-800-690-3223



Updated March 23, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

For cancellations made now through April 30, 2020, the following applies:
For cancellations made on or before 31 days prior to departure date, the applicable cancellation penalty will be issued in the form of a future cruise payment valid on Ocean, River, Yacht and Expedition voyages embarking on or before December 31, 2021;

BOOK WITH PEACE OF MIND:


Effective immediately and until further notice, Crystal has established a temporary cancellation policy* to provide more flexibility for our guests traveling aboard our Ocean, River, Yacht and Expedition experiences:

Cancel up to 7 days prior to first service and receive a 100% Future Cruise Credit for cruise monies paid;
- Applicable to existing and new bookings made on Ocean, River, Yacht and Expedition;
- Redeemable on cruises through the end of 2022;
- Replacement of the standard cancellation policy of 120 days to 90 days prior to first service;


Crystal Cruises offers the following refunds:

Deposited bookings prior to 90 days:
100% refund minus admin fee

90 - 31 days:
75% refund, 25% FCC

30 - 8 days:
100% FCC

These new cancellation guidelines apply only to active bookings and new bookings made prior to April 30, 2020;

This policy is not retroactive to any reservations cancelled prior to March 4, 2020;
Future cruise payment may not be applied to existing bookings that have already been paid in full;
Future cruise payment may not be split across multiple bookings;
If a cancellation is made, there is no further action to be taken by you. The future cruise payment will automatically be posted to your guest profile;
Future cruise payment is based only on the value of cruise fare paid and cannot be transferred, refunded and has no cash value;
Standard cancellation policies apply to add-ons such as air, hotel and insurance;
If a cancellation is made 30 days or less prior to departure date, standard cancellation penalties apply with no future cruise payment and no refund of any amount.

Questions? Contact you Dargal vacation planner for more information at 1-800-690-3223



Updated March 16, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.
Paul Gaugin has suspended all operations through April 11, 2020.

Paul Gauguin Cruises has amended their final payment policy for June and July 2020 voyages aboard the m/s Paul Gauguin.

Final payment will now be due 60 days prior to the sailing date for all June and July 2020 voyages.

Questions? Contact your Dargal vacation planner at 1-800-690-3223



Updated March 13, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

*Norwegian Cruise Line Holdings Ltd. (which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands) has made a recent decision to voluntarily suspend cruise voyages, effective immediately for 30 days. This temporary suspension comes after collaboration with federal officials and is aimed at contributing to efforts to contain the spread of COVID-19 and covers voyages with embarkation dates from March 13 to April 11, 2020. They plan to commence cruise operations with embarkations beginning April 12.

Guests on voyages that are underway will conclude and guests will be disembarked as soon as possible and assisted with travel arrangements.

Guests who are currently booked on voyages with embarkation dates from March 13 to April 11, 2020 on Norwegian Cruise Line, Oceania Cruises or Regent Seven Seas Cruises are asked to contact their vacation planner or the cruise line for more information. All guests on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2022. For guests who wish to not avail themselves of the 125% future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of guests’ request.

Effective immediately, Regent Seven Seas Cruises is providing you greater confidence with Regent Reassurance. For all voyages beginning April 3, 2020, through November 1, 2020, yo can now cancel up to 30 days prior to sailing and receive a 100% Future Cruise Credit, which can be applied to a new booking within one year on any 2020 or 2021 Regent voyage.

Regent Reassurance begins today and applies to all existing bookings plus new bookings made by April 30, 2020, on all voyages from April 3, 2020, through November 1, 2020.

For those clients who took advantage of the previously communicated final payment extension period to 60 days*, nothing more needs to be done. Once final payment is received, you too, can take advantage of Regent Reassurance. For those who cancel prior to 60 days, you are still entitled to the 15% Future Cruise Credit we communicated previously.

Questions? Contact your Dargal vacation planner by calling 1-800-690-3223

*Offered on the following sailings: Seven Seas Splendor™ July 6, 2020 and August 4, 2020; Seven Seas Navigator® June 30, 2020 and July 28, 2020; Seven Seas Explorer® June 30, 2020 and July 10, 2020; Seven Seas Voyager® July 6, 2020; and Seven Seas Mariner® July 1, 2020 and July 8, 2020.



Updated March 13, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

*Norwegian Cruise Line Holdings Ltd. (which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands) has made a recent decision to voluntarily suspend cruise voyages, effective immediately for 30 days. This temporary suspension comes after collaboration with federal officials and is aimed at contributing to efforts to contain the spread of COVID-19 and covers voyages with embarkation dates from March 13 to April 11, 2020. They plan to commence cruise operations with embarkations beginning April 12.

Guests on voyages that are underway will conclude and guests will be disembarked as soon as possible and assisted with travel arrangements.

Guests who are currently booked on voyages with embarkation dates from March 13 to April 11, 2020 on Norwegian Cruise Line, Oceania Cruises or Regent Seven Seas Cruises are asked to contact their vacation planner or the cruise line for more information. All guests on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2022. For guests who wish to not avail themselves of the 125% future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of guests’ request.

Questions? Contact your Dargal vacation planner by calling 1-800-690-3223



Updated March 13, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

SEABOURN BOOK WITH CONFIDENCE (updated temporary policy):
Effective immediately (and rolled back to March 6th) for existing and new bookings made now and for sailings through July 31st 2020, guests will be able to cancel up to 48 hours prior to sailing and receive a 100% Future Cruise Credit (FCC) of any monies paid to Seabourn and currently within cancellation fees. We are also extending the time for guests to make a new booking using the FCC, changing from the previous 90 days to book by December 31st 2020 for any published voyage(s) departing prior to December 31st 2021.

The Future Cruise Credit is valid for bookings made within 90 days* for any published sailing departing prior to December 31, 2021

Questions? Contact your Dargal vacation planner at 1-800-690-3223.

*Offer available on all bookings made through 4/30/20 for cruises sailing 4/1/20 through 10/15/20. Cruise must be canceled and submitted for review at least 30 days before such cruise's departure date to be eligible. Value of Future Cruise Credit determined by non-refundable portion of the booking's deposit and cancellation fees. Future Cruise Credit is only valid for 90 days from issuance and must be used towards a 2020 or 2021 cruise. Non-transferable, no cash value, not redeemable for cash. Terms and conditions apply.



Updated March 13, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

*Costa Cruises voluntarily put on hold the global operations of its ships, impacting voyages until April 3.

To clarify the Costa Cruises policy regarding COVID-19 cancellations from March 3 - March 31, 2020:

Cancellation period:

Within 30 days:
No Change to booking status (will travel) - receive a $100 per person OBC
Re-book any sailing before May 30 - receive a $100 per person OBC
Cancel only, no intent to travel - Cancel fees apply

Within 31-90 days:

No Change to booking status (will travel) - receive a $100 per person OBC
No Change to booking status (will travel) - receive a $100 per person OBC
Cancel only, no intent to travel - Cancel fees apply

Outside 90 days:

No Change to booking status (will travel) - receive a $50 per person OBC
Move an departure before Nov 30, 2020
- BASIC fare - Waive 15% cxl fee
- Non BASIC - No cxl fees apply
No intent to travel - Cancellation fees apply

Questions? Contact your Dargal vacation planner at 1-800-690-3223.



Updated March 13, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

At Celestyal Cruises, we are taking preventative measures and suspending cruise operations until May 1, 2020. This action is as a result of the unavoidable circumstances arising out of the continued spread of COVID-19 and increased government advisories and restrictions from all over the world prohibiting guests from leaving and re-entering their home countries.

We plan to recommence from May 1st, 2020 with our 3-night Iconic Aegean on Celestyal Olympia and May 2nd, 2020 with the 7-night Eclectic Aegean on Celestyal Crystal as scheduled.

 

Celestyal Cruises will deny boarding, regardless of nationality, to:
- any guest or crew member who has traveled from, to or through mainland China, Hong Kong, Macau, Iran, South Korea, and Italy in the past 14 days.
- any guest who has come into contact with anyone 14 days prior to travel from, to or who has travelled through mainland China, Hong Kong, Macau, Iran, South Korea, and Italy. "come into contact" above is defined as an individual coming within 6 feet (2 metres) of a person.
- guests who report feeling unwell or demonstrate any flu-like symptoms.

Specific to the Three Continents Itinerary Only - Effective immediately until further notice:
Guests who have traveled from, to or through China, South Korea (applicable to connecting flights via this location), Macau, Hong Kong, Singapore, Thailand, Japan (not applicable to connecting flights) and Italy within 14 days prior to their embarkation will be denied boarding on the Three Continental cruise. This is in accordance with the requirements of the Israeli public health authority. If you are impacted by this restriction please contact your Dargal vacation planner for alternative options from Celestyal Cruises.

Cancellation & Refund Policy:

1. Applicable to guests origination from the following markets only due travel restrictions:

China, including Hong Kong and Macau

-Full refund without penalty for departures within the next eight weeks (all sailings up to and including April 27, 2020)

- Impacted guests have the option to rebook onto another 2020 or 2021 sailing irrespective of itinerary without penalty upon a 'like for like' stateroom category and fare paid basis.
2. Applicable to guests origination from

Iran, Italy, Japan, South Korea, Singapore, Thailand and Taiwan

- Impacted guests due to cruise within the next 4 weeks can transfer their booking to a future 2020 cruise departure on any itinerary upon a 'like for like' stateroom category and fare paid basis.

IMPORTANT NOTE:

For guests rebooking onto an alternative 2020 date, our standard cancellation penalties will be applied based upon original booking date and NOT the new rebooked sailing date.

Questions? Contact your Dargal vacation planner at 1-800-690-3223.



Updated March 19, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

March 19, 2020 - MSC Cruises is temporarily suspending ship operations fleet-wide through April 30th.

All Caribbean cruises from Miami from March 14 - April 30 have been canceled.

Guests have the following two options:

125% Future Cruise Credit—BEST CHOICE
Receive a Future Cruise Credit for 125% of the original cruise fare paid (excl. government taxes & fees and prepaid items, which will be refunded to the original form of payment).
The Future Cruise Credit can be used on any sailing departing on or before December 31, 2021. If unused, we will automatically refund 100% of the cruise credit.

OR

Request a Refund
We hope you choose to reschedule your cruise for a future date. However, we understand this may not be the ideal option for you. If you choose not to take the Future Cruise Credit, we will provide a refund equal to the original amount paid.

To choose your option, click here.

CARIBBEAN CRUISES BETWEEN MAY 1 - JULY 31

CANCEL UP TO 48 HOURS BEFORE YOUR CRUISE, RECEIVE A FUTURE CRUISE CREDIT & RESCHEDULE YOUR CRUISE

We want you to feel assured so we're allowing new and existing guests who have booked a cruise through MSC Cruises USA to cancel up to 48 hours prior to their cruise departure and reschedule for a future date. Effective March 10, 2020, Cruise Assurance is valid on sailings departing on or before July 31, 2020. If you choose to cancel and reschedule your cruise, a Future Cruise Credit will be given in the amount paid for your current cruise that is valid on any MSC cruise on or before December 31, 2021.

If you choose to cancel your current cruise, you will receive a Future Cruise Credit to reschedule for a future cruise. You must fill out the form here.

NON-CARIBBEAN CRUISES

Guests have the following two options:

125% Future Cruise Credit —BEST CHOICE
Receive a Future Cruise Credit for 125% of the original cruise fare paid (excl. government taxes & fees and prepaid items, which will be refunded to the original form of payment).
The Future Cruise Credit can be used on any sailing departing on or before December 31, 2021. If unused, we will automatically refund 100% of the cruise credit.

OR

Request a Refund
We hope you choose to reschedule your cruise for a future date. However, we understand this may not be the ideal option for you. If you choose not to take the Future Cruise Credit, we will provide a refund equal to the original amount paid.

To choose your option, click here.

Questions? Contact your Dargal vacation planner at 1-800-690-3223.



Updated March 12, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

We have been closely monitoring the world’s response to the COVID-19 pandemic and given recent news, we do not believe we can continue to offer the award-winning Uniworld experience you have come to expect and deserve at this time. We have therefore made the decision to suspend all European itineraries until April 23rd. If you have a vacation reservation during this temporary suspension period, please know you may rebook your travel dates to any 2020 or 2021 cruise or receive a Future Cruise Credit eligible to be used during the next 24 months.

We know this global situation has caused confusion and anxiety for many; the details of your travel plans should not add to your list of concerns. Our updated cancellation policy will allow guests more time to make decisions about upcoming travels. For bookings after April 23rd, guests can now cancel up to 14 days prior to their cruise and rebook on any 2020 or 2021 cruise without penalty or have the option to rebook with one of our TTC sister brands—from Trafalgar to Insight Vacations—for 2020 to 2021.



Updated March 26, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

Cruises sailing July 1, 2020 through September 30, 2020:

The Cunard Final Payment due date is now reduced from 120 days to 60 days prior to sailing. As a reminder, June voyages are now inside final payment. Beginning with October cruises, the final payment date returns to our published policy.

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Guests retaining an existing cruise booking on any sailing departing before August 31, 2020 will receive onboard credit to spend during their voyage. Below are details of the onboard credit being given to existing guests already booked on sailings departing by August 31, 2020. This is applicable for all pre-existing bookings regardless of fare type. You do not need to do anything, we will apply this and you will see a new confirmation when it is applied. Please note the onboard credit could be applied any time up to the sailing date.

Guests booked on sailings departing through July 31, 2020 may now cancel up to 48 hours prior to departure. Guests canceling bookings will receive a Future Cruise Credit equivalent to the cancelation fees, and refunds will be given on any remaining monies paid. The Future Cruise Credit must be used by December 31, 2021 and can be redeemed against any Cunard voyage sailing until the end of March 2022.

Guests who cancelled bookings between February 1, 2020 and March 5, 2020 for sailings before the end of July 2020, but who did not opt to convert their cancellation charge into a Future Cruise Credit, will have this automatically credited to their account which will be applicable to voyages sailing before the end of March 2022.



Updated March 13, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

We are voluntarily suspending the operations of our European cruise fleet and cancelling all of our Europe river cruises through April 25, 2020.

With this in mind, we want to assure you that your long-awaited travel plans will be protected and are therefore providing your clients with the following options:
1.Future Cruise Credit: A Future Cruise Credit (FCC) equal to 115% of the value of your AmaWaterways purchased services, redeemable on any Europe or Mekong River sailing through December 31, 2022.
2.Full Monetary Refund: If you prefer, they may elect to instead receive a full monetary refund for their cancelled river cruise.

Questions? Contact your Dargal vacation planner at 1-800-690-3223.


Updated March 13, 2020 - Please note that this information is updated regularly and adapts as the situation evolves.

We are offering a generous rebooking policy at this time:
•Guests already booked on cruises departing March 12 – June 30, 2020, may rebook to any future Hurtigruten expedition cruise or classic Norwegian coastal cruise, departing between July 1, 2020 – July 1, 2021, without any cancellation penalties.
•If guests choose this option, they will receive a Hurtigruten Future Cruise Credit in the amount of their cancelled booking’s value (including Hurtigruten-booked flights, pre- or post-land adventures, or any excursions), plus an additional 10% discount for a future cruise between July 1, 2020 – July 1, 2021.
•The Hurtigruten Future Cruise Credit is combinable with all other offers and promotions available at the time the new booking is creating. Existing promotions on the canceled booking will not apply to the future booking.

We are also offering a reduced $500 deposit for new bookings, valid for all new bookings made between March 1 – April 30, 2020. What’s more, guests who book during this same time period, will be able to rebook to a future cruise with no cancellation penalty, until 30 days prior to departure.